Web Service Plan

Faculty of Environment - Web Service Plan

Version 2.2 – 11th October 2016

Authors: Richard Bettie, Stuart Borthwick

This is a list of Web services which are offered by the Faculty IT team.


To produce high quality, professional, maintainable websites to meet Faculty, School and Research group needs, employing best practices of web design. Make web sites with impact, by effective use of multimedia content where appropriate.

Offer a complete Web Service from initial design discussions through to implementation, hosting and maintenance. Produce formal project documents in line with current and future University IT Service procedures to record, plan and manage chargeable web development work.

Provide support and advice on Web Design to meet Faculty and School objectives, such as marketing requirements for student recruitment.

Transition paper-based Graphic Design work out of IT sphere and establish as a Faculty service, to align with the Organisational Design changes to services and roles being made in IT.

Maintain an effective service (Business as Usual and Research website development) to the Faculty during the implementation of IT Organisational Design and the secondments of Web technical staff to the central Web team for skills development, and the Web Team’s expected alignment to this IT functional unit. IT Organisational Design is expected to complete by July 2017.

Support Faculty stakeholders to transition to standard UoL Content Management System. Advise central (e.g. Web Solutions Team) on Faculty website technical specialisms and provide documentation and support to facilitate this transition and maintain the features of our websites.

Implement websites which support Faculty and School teaching and marketing strategies, and provide Research projects with websites to facilitate their public impact criteria.

The work of the Web Team is divided between non-chargeable and chargeable activities:

  • Main Faculty and School website updates, including development of sub sites to support teaching activities, are non-chargeable.
  • Website design and development relating to Projects, where Research Groups are funded by external sources, is chargeable. Advise on suitable website statistics (Google Analytics) and Social Network data miners (Looking Glass, socialseek) to gauge marketing success of websites. Supply visitor reports to School Web Committees on request to inform audits and site refreshes. Support use of keywords and structure in pages to improve Internet search engine position. Apply best practice in the field of Search Engine Optimisation (SEO) to all websites.

The Web Team will maintain and develop existing School and Faculty websites, including updates of content on existing sites.

  1. Content Management Systems
  2. Web Hosting
  3. Compliance and Accessibility
  4. Database and Web Application programming
  5. Specialist Sites
  6. Web Design Service
  7. Promoting the Service
  8. Procedures
  9. Quality Assurance

Topic revision: r11 - 15 Dec 2016 - RichardBettie1
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